1. A piece I like is out of stock in the online shop. Will it come back?
All of my pieces are uniquely handmade and exist only once. So if something is out of stock it won’t come back. I recreate the main designs and colours, but the body and / or breast shapes will be different. There is just so much to picture, it would be boring to do the same thing over and over again.
2. Which payment methods do you offer?
Currently standard payments in the shop are only possible via paypal.
If you don't have a paypal account you can still buy from me. Just get in touch here and I will send you the details for a regular bank transfer. Please note that until I confirm your order the piece is still available in the shop. After my confirmation I will reserve the piece for you and ship it to you as soon as I receive the payment.
3. To which countries do you ship items?
Standard orders from my online shop are currently only possible to ship to Germany and other EU countries.
4. How much is shipping to my country? Is the packaging included?
Shipping to Germany: 5€
Shipping to other EU countries: 15€
Packaging is included in all prices.
5. What happens if there's a breakage after shipping?
I always make sure that each piece is wrapped very well and safe for transportation. Unfortunately breakages can still occur. Therefore I will cover any breakages, which happen during transportation and will give you a refund. Also I will do my very best to provide you with a similar piece. Please send me a picture of the broken piece so I can also ask the transportation company for a refund.
6. Can I return a piece if it's not as I expected it to be?
Yes, you can return a piece if you're not happy with it within 14 days. I will transfer the value of goods back to you, if the piece arrives back at my studio in the same condition as you've received it. As an independent artist I can not offer free returns, so you would have to pay for the return shipment.
To avoid returns please read the description of each piece where you can find information about the size and surface.
If you're not sure about something, you're welcome to get in touch. I'm happy to help you finding the right piece and provide you with more information or pictures.
7. Can you create a piece according to my wishes?
I do occasionally take commissions but am currently fully booked. I'm very sorry about that.
8. Are the pieces waterproof?
Yes they are. Twice fired and glazed on the inside, all my pieces are waterproof. Therefore they can hold liquids and can be used as planters or vases.
9. How do I clean a piece if necessary?
I recommend washing the pieces by hand. Clean with a sponge, some soap and warm water - just like any other dish you'd clean after use.